Refund Policy

Last updated: April 3, 2026

1. Overview

PhotoToCartoon is committed to your satisfaction. If you are not satisfied with your purchase, we offer a refund policy designed to be fair to both our customers and our business.

2. Refund Eligibility

You may request a refund within 7 days of your purchase if:

• You have not used all of the purchased credits
• Your credits have not been fully consumed
• You meet all other conditions outlined in this policy
• Your account is in good standing

Refund requests made after 7 days from the date of purchase cannot be processed.

3. Non-Refundable Circumstances

The following situations are not eligible for refunds:

• Credits that have been partially or fully consumed
• Refunds requested more than 7 days after purchase
• Refunds for accounts that violate our Terms of Service
• Refunds for duplicate purchases where the duplicate was clearly unintentional (we will instead provide a credit)
• Refunds for payments made to an incorrect account
• Refunds for cancelled subscriptions where services have been provided

4. Refund Process

To request a refund:

1. Contact our support team at support@phototocartoon.ai with:

   • Your order ID or transaction reference number
   • The date of purchase
   • Reason for the refund request
   • Account email address

2. Our support team will review your request within 2-3 business days

3. If approved, we will process the refund to your original payment method

4. Refunds typically appear in your account within 5-10 business days, depending on your financial institution

5. Refund Processing Time

• Review Time: 2-3 business days
• Processing Time: 5-10 business days to appear in your account
• Bank Processing: Your bank may take additional time to post the refund

Note: Business days exclude weekends and public holidays.

6. Special Circumstances

Duplicate Charges

If you were charged multiple times for the same purchase:

• We will immediately credit your PhotoToCartoon account with the duplicate amount
• You may request a refund instead if preferred

Service Issues

If you experienced technical issues that prevented you from using your credits:

• Contact us with details of the issue
• We may offer a credit instead of a refund, allowing you to retry the service
• We will investigate and resolve any legitimate technical problems

Defective Service

If the converted images do not meet reasonable quality standards:

• Contact us with the specific images
• We will either regenerate the images or offer a partial credit
• A refund may be offered at our discretion

7. Disputes and Chargebacks

If you initiate a chargeback with your bank or credit card company after requesting a refund through our normal process:

• We reserve the right to suspend your account
• Any pending refunds may be cancelled
• Your account may be marked as ineligible for future refunds

We encourage you to work with our support team rather than initiating a chargeback.

8. Promotional Credits and Special Offers

• Credits obtained through promotional offers, referral bonuses, or special promotions are non-refundable
• Only purchases made with personal payment methods are eligible for refunds
• Refund eligibility applies to the credit purchase amount only, not the promotional value

9. Account Closure and Refunds

• Unused credits in an account cannot be transferred to another account
• If your account is closed, any unused credits will be forfeited unless a refund is requested within 7 days
• Refunds cannot be processed to third-party accounts or individuals other than the original purchaser

10. Contact Information

For refund inquiries or to initiate the refund process:

Email: support@phototocartoon.ai

Response Time: We typically respond to refund requests within 2-3 business days

Please include the following information in your refund request:

• Your PhotoToCartoon account email
• Order ID or transaction reference
• Date of purchase
• Reason for refund request

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of PhotoToCartoon's services constitutes acceptance of the updated Refund Policy.

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By using PhotoToCartoon, you acknowledge that you have read and agree to this Refund Policy.

For questions about this policy, please contact us at support@phototocartoon.ai.